Career Center

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in-it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

The Outpatient Central Fill Pharmacy Technician II serves as the primary point of contact for patients seeking assistance with prescription refills, medication overrides, insurance inquiries, and general pharmacy-related questions. Staff in this role are responsible for:

• Answering inbound calls from patients, caregivers, and healthcare providers in a timely and professional manner.
• Providing accurate information regarding prescription status, refill requests, and medication availability.
• Coordinating with pharmacists and clinical staff to resolve patient concerns, including urgent medication needs.
• Documenting patient interactions in accordance with regulatory and organizational standards.
• Ensuring compliance with HIPAA and other privacy regulations while handling sensitive patient information.
• Delivering excellent customer service by addressing patient concerns with empathy and efficiency.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Team members play a critical role in supporting patient care by ensuring timely access to medications and maintaining a positive patient experience.

Essential Functions:

• Fills and delivers/dispenses medications under the supervision of a licensed pharmacist. Performs introductory technical tasks in specialty areas such as medication histories, sterile and non-sterile preparation, payer adjudication, call center, clinical pharmacy support, inventory management including controlled substance handling and accountability, and repackaging. Uses appropriate systems for processing of patient information. (50%)

• Triages and escalates any questions or issues outside the pharmacy technician scope of practice to the staff pharmacist or supervisor as needed. (30%)

• Ensures adequate supplies are available for continuous patient care. Operates pharmacy equipment appropriately. (20%)

Education:

• High School Diploma or GED Required and

• Post High School Diploma or Certificate Program completion of a pharmacy technician training program, preferred

Work Experience:

• 1-3 years At least one year of pharmacy technician in a healthcare or retail setting Required

Licenses:

• CPHT-Certified Pharmacy Technician - PTCB - Pharmacy Technician Certification Board Required and

• PHAT-Licensed Pharmacy Technician - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Ability to work as a team member

• Attention to detail

• Knowledge of basic pharmacy practices and procedures

• Mathematical computation skills

• Organization and communication skills

• Good typing, keyboarding and proofreading skills

• Ability to work independently within pharmacy scope of practice

• Knowledge of prescription processing and third-party billing, if applicable

• Proficiency with Microsoft® Office, preferred

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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